Contact us
At Citeulike, we understand that navigating the world of online casinos can sometimes result in technical issues or queries. Whether you're experiencing a lagging connection during an important spin or a bonus that hasn't triggered as expected, knowing who to talk to is the first step towards finding a solution.
When to contact the casino directly:
If you are experiencing issues with a specific game, a pending withdrawal or account verification, you should always contact the casino’s customer support team first. Most reputable UK-licensed casinos offer 24/7 live chat or email support for these types of technical query.
If you feel that a casino has treated you unfairly or is in breach of its licensing conditions — such as refusing to pay out legitimate winnings — and their internal complaints process has failed, we recommend contacting the UK Gambling Commission (UKGC). For specific contractual disputes, you can also contact IBAS (Independent Betting Adjudication Service), the UK's primary ADR (Alternative Dispute Resolution) provider.
Get in touch with the Citeulike team
While we don't manage the casino games ourselves, we are here to help you find the best and safest places to play. If you have feedback about our reviews, need help navigating our site or have noticed an error in our listings, we want to hear from you!
Our team monitors our inbox daily, and we aim to respond to all enquiries as quickly as possible.
- Email us at contact@citeulike.org
- Address: 439 University Avenue, Toronto, Ontario M5G 1Y8, Canada
- Phone: +1 (877) 705-0707
We're here to help you stay informed and play safely!
