Contact Us

Sometimes, while playing at an online casino, you might run into a bit of a snag where you need a hand from technical support. For example, your internet connection might be acting up, stopping you from spinning the pokies, or a bonus might not have loaded into your account as expected. What should you do if you have a problem with an online casino? In this situation, you need to get in touch with the online casino’s technical support directly and explain what's happened. Their support team will be able to look into your account and get things sorted for you.

It all depends on the nature of your problem. If you’re having an issue with a casino and you don’t reckon the management is going to help—say, you suspect something dodgy or fraudulent—our best suggestion is to contact the Department of Internal Affairs (DIA), who oversee gambling regulations in New Zealand. They have the power to investigate, and under the 2026 licensing laws, they can even pull an operator's license or hand out heavy fines if they find a casino has broken the law.

If you’re having trouble connecting to your chosen online casino through our site, or if you just have a few questions about our reviews, please reach out! Fill out the form below, give us a bell, or flick us an email to get in touch. We check our inbox every day and we’ll get back to you as soon as we can.

Email Address: contact@citeulike.org

Phone Number: +43 (676) 615-7269