Contact Us
Sometimes, while playing at an online casino, you may encounter situations where you need technical assistance. For instance, your internet connection might be unstable, preventing smooth gameplay, or a specific bonus might not activate as expected. What should you do if you have a problem with an online casino? In such cases, your first step should always be to contact the casino’s customer support team via Live Chat or Email. Their administrators are the only ones with access to your player account to resolve technical or payment issues.
Important Note: Citeulike is a purely informational and comparison portal. We do not operate any gambling services, we do not process transactions, and we do not have the authority to intervene in or resolve direct disputes between a player and a casino operator.
If you encounter a serious issue with a casino that you believe cannot be resolved by their management—such as suspected fraud—we suggest contacting the gaming commission that supervises their license (for example, the Malta Gaming Authority (MGA) or Curacao eGaming). These regulators can investigate complaints and, if they find the casino has breached regulations, they can impose fines or even revoke their license.
If you have questions regarding our reviews, want to report an error on our site, or have feedback about our content, please get in touch! We check our mail daily and aim to respond as quickly as possible.
- 📧 Email: contact@citeulike.org
- 📍 Address: 439 University Avenue, Toronto, Ontario M5G 1Y8, Canada
- 📞 Phone: +1 (877) 705-0707
